Conciliation: How It Works and How It Differs from Mediation
Conciliation lets a neutral conciliator propose settlement terms, unlike mediation. How it works in India, when it applies, how settlements are enforced.
The MSMED Act gives micro and small suppliers statutory payment protection and a Facilitation Council route: conciliation, then arbitration if needed.
The MSMED Act's delayed-payment regime is directed to qualifying micro and small suppliers. The familiar expression "MSME" also includes medium enterprises, but medium enterprises do not obtain the Chapter V delayed-payment remedy merely from that label.
Section 15 requires payment by the written agreed date, but the agreed period cannot exceed 45 days from acceptance or deemed acceptance. Where there is no written agreement, the statutory appointed day follows the 15-day period defined in Section 2(b).
Section 16 imposes compound interest with monthly rests at three times the bank rate notified by the Reserve Bank of India. The guide should not describe this simply as "treble-rate interest" without explaining the statutory bank-rate base and compounding.
The statutory definition of "supplier" and the enterprise's registration status must be checked. In Silpi Industries, the Supreme Court held that later registration does not retrospectively confer MSMED benefits for supplies completed before registration. A page should therefore not promise the MSEFC route to every business that obtains Udyam registration after the dispute has arisen.
A reference goes first to conciliation by the Council or an ADR institution. If conciliation fails, the Council may itself take up arbitration or refer the dispute to an ADR institution. The Arbitration and Conciliation Act then applies as though the parties had an arbitration agreement.
Section 18(5) states that every reference shall be decided within 90 days. This is a statutory target, not a guarantee of actual disposal within 90 days. The route should not be advertised as court-free: awards may lead to Section 34 proceedings, appeals and enforcement proceedings.
The Supreme Court has held that the special Section 18 mechanism overrides an inconsistent private arbitration arrangement for a qualifying supplier. It has also recognised counterclaims and the application of limitation principles in Section 18 arbitration. These issues are fact-sensitive and should not be compressed into a promise of automatic recovery.
Section 19 requires a non-supplier appellant to deposit 75% of the relevant amount before the court entertains the setting-aside application. The court may order a reasonable part of the deposit to be paid to the supplier during the challenge, subject to conditions.
The MSEFC route is powerful, but eligibility, registration timing, limitation, jurisdiction, counterclaims, the quality of invoices and proof of acceptance all require case-specific review.
To file a claim, see the MSME ODR portal guide; if you are not an eligible supplier, see recovering money owed in India.
The Chapter V protections are for a qualifying supplier that is a micro or small enterprise within the statutory definition; they are not a delayed-payment remedy for medium enterprises merely because all three categories are commonly called MSMEs. Registration status and the date of the relevant supplies must be checked.
Source: MSMED Act, 2006, Sections 2(n), 8 and 15–18
Where there is a written agreement, the agreed date cannot exceed 45 days from acceptance or deemed acceptance. Without such an agreement, the appointed day follows the statutory 15-day period.
Source: MSMED Act, 2006, Sections 2(b) and 15
Section 16 provides compound interest with monthly rests at three times the RBI bank rate, notwithstanding a contrary agreement. The start date depends on the appointed day or agreed date under the statute.
Source: MSMED Act, 2006, Section 16
The Council first conducts conciliation itself or through an ADR institution. If conciliation fails, it may arbitrate itself or refer the dispute for arbitration, with the Arbitration and Conciliation Act applying as if there were an arbitration agreement.
Source: MSMED Act, 2006, Section 18
A court cannot entertain the non-supplier appellant's setting-aside application unless 75% of the amount in the decree, award or order is deposited in the manner directed by the court.
Source: MSMED Act, 2006, Section 19
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General information only — not legal advice.
Conciliation lets a neutral conciliator propose settlement terms, unlike mediation. How it works in India, when it applies, how settlements are enforced.
Arbitration is a binding process where an arbitrator decides the dispute after hearing both sides. How it works in India and how awards are enforced.
Qualifying micro and small suppliers may use the MSEFC statutory conciliation-arbitration route under the MSMED Act, 2006 for delayed-payment disputes.
Is a mediated settlement, conciliation agreement or arbitral award binding in India? It depends on the process. How enforceability actually works.