Resolving a Dispute as an Individual, Without a Lawyer or Court

If you are dealing with a dispute — a company that won't refund you, a landlord holding your deposit, a service you paid for that was never delivered — the whole thing can feel overwhelming. The legal system seems built for lawyers and businesses, not for ordinary people with everyday problems. Court sounds expensive and intimidating, and you may be wondering whether it is even worth pursuing. Here is the reassuring part: for most everyday disputes, you do not need to go to court, and you do not need a lawyer. There are faster, cheaper, and much simpler ways to get a fair outcome — and that outcome is legally binding. ## You don't have to go to court Most people assume court is the only "real" way to resolve a dispute. It isn't. For consumer complaints, tenancy problems, and most personal disputes, mediation and online dispute resolution resolve the matter faster and far more cheaply — and the result is just as enforceable as a court order. Mediation is a conversation, guided by a neutral person who is on no one's side, aimed at reaching an agreement both sides can accept. You can take part directly, in plain language, without a lawyer. Online dispute resolution does the same thing over the internet, which is ideal for smaller disputes where meeting in person would not be worth the trouble. ## "But is it actually binding?" ## Which kind of dispute do you have? The right approach depends on your situation. These guides cover the most common disputes individuals face, in plain language: - **Consumer and e-commerce disputes** — refunds, defective goods, delivery problems, and online marketplace issues. - **Tenancy disputes** — deposits, rent, repairs, and problems with a landlord or tenant. - **Family and matrimonial disputes** — divorce, maintenance, custody, and inheritance, handled privately and confidentially. ## What it costs and how long it takes Cost and time are the two things that stop people pursuing a fair claim. The good news is that both work in your favour with ADR: no court filing fees, low or modest mediator fees, and resolution in weeks rather than the years that litigation can take. For small disputes, online dispute resolution is specifically built to be affordable enough that pursuing the matter is finally worth it. ## How to start You do not need to figure this out alone. Read the guide for your type of dispute above. Then use the process selector tool, which asks a few simple questions and suggests the right route, and the cost calculator, which shows what it might cost before you commit to anything. When you are ready, the contact page can help you take the next step.